Your privacy is a fundamental right. This Privacy Policy explains exactly what personal data ice77 collects, why we collect it, how it is used, who it may be shared with, and what choices you have over your own information.
Ice77 is committed to protecting the privacy and personal data of every individual who interacts with our Platform. We understand that entrusting us with your personal information is a matter of significant importance, and we take that responsibility seriously. This Policy sets out a transparent and comprehensive account of our data practices so that you can make an informed decision about using ice77's online casino and sportsbook services.
Ice77 operates as an internationally licensed online gaming and sports betting platform serving players primarily based in Indonesia. Our Platform supports deposits and withdrawals in Indonesian Rupiah (IDR) via local bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The personal data we collect is inherently connected to the operation of these financial and entertainment services and is processed in full compliance with the principles of data minimization, purpose limitation, and storage limitation.
Throughout this Policy, "ice77", "we", "us", and "our" refer to the ice77 Platform and its operating entity. "You" and "your" refer to any registered Player or unregistered visitor who accesses the Platform. "Personal Data" refers to any information that identifies or could reasonably be used to identify a natural person.
Ice77 collects personal data across several categories depending on your level of interaction with the Platform. The following table summarizes the categories of data we collect and examples of specific data points within each category:
| Data Category | Examples of Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport / SIM), selfie photograph for KYC verification. |
| Contact Data | Email address, WhatsApp number, city or province of residence (e.g., Jakarta, Surabaya, Bandung, Bali, Yogyakarta, Medan). |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history denominated in IDR. |
| Account Data | Username, hashed password, Account registration date, balance history, bonus claim history, wagering activity, game session logs. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (WIB / WITA / WIT), referral URL, session duration. |
| Usage Data | Pages viewed, games played (including slot gacor sessions, live casino tables, togel draw participation, Sportsbook wagers), click-path data, search queries entered within the Platform. |
| Communications Data | Records of live chat conversations, email correspondence, WhatsApp support messages, and any feedback or complaint submissions. |
| Marketing Preferences | Opt-in or opt-out status for promotional email communications, preferred game categories, seasonal promotion participation history (e.g., Ramadhan bonus, Idul Fitri promo, Imlek special). |
We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data, unless specifically required for responsible gaming self-exclusion procedures and provided voluntarily by the Player.
Ice77 collects personal data through the following channels and mechanisms:
The majority of personal data ice77 holds about you is provided directly by you during the course of your use of the Platform. This includes data you enter when:
When you visit or interact with the ice77 Platform, our servers and analytics systems automatically collect certain Technical Data and Usage Data. This includes your IP address, device fingerprint, browser type, session timestamps, and in-Platform behavioral data such as pages visited and games launched. This automated data collection is standard practice for all online platforms and is necessary for Platform security, fraud detection, and service improvement.
In certain circumstances, ice77 may receive data about you from trusted third-party sources. These include:
Ice77 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are:
Ice77 processes your personal data on one or more of the following legal bases:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to perform our obligations under the Terms & Conditions — including account creation, payment processing, and game service delivery. |
| Legal Obligation | Processing required to comply with anti-money-laundering regulations, KYC requirements, age verification obligations, and responses to lawful authority requests. |
| Legitimate Interests | Fraud prevention, Platform security, responsible gaming monitoring, and internal analytics — where our interests do not override your fundamental rights. |
| Consent | Marketing communications and optional data enrichment — where you have given clear, freely given, specific, and informed consent. Consent may be withdrawn at any time. |
| Vital Interests | In rare emergency circumstances where processing is necessary to protect someone's life or safety — for example, in a responsible gaming crisis situation. |
Ice77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following defined circumstances:
Ice77 engages a limited number of trusted third-party service providers who process personal data on our behalf, strictly in accordance with our instructions and subject to appropriate data processing agreements. These include KYC verification providers, payment processing partners, cloud infrastructure providers, fraud-detection specialists, and customer support platform vendors. All service providers are contractually bound to process your data only for the purposes specified by ice77 and to maintain adequate data security standards.
Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) receive limited technical data (such as Player ID, session token, and wager data) necessary to deliver and record game outcomes. These studios operate under their own privacy and data security frameworks, which are audited by independent certification bodies.
Ice77 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by law, court order, or in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that ice77 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any resulting change to this Privacy Policy with reasonable advance notice.
Ice77 uses cookies and similar tracking technologies (including pixel tags, web beacons, and local storage objects) to operate the Platform effectively, remember your preferences, and improve your experience. Cookies are small text files placed on your device when you visit a website.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. They enable secure login, maintain your session while you play, and facilitate payment processing. These cannot be disabled. |
| Functional | Remember your preferences such as language settings, last-played game category, and deposit method selection. Improve your experience without tracking behavior across sites. |
| Analytics | Collect aggregated, anonymized data about how Players use the Platform — which pages are most visited, which games are most popular, and where technical errors occur — to help us improve the service. |
| Security | Support our fraud detection and Platform security systems by identifying unusual access patterns, bot traffic, and potential account compromise attempts. |
You can control cookie settings through your browser's privacy preferences. Disabling strictly necessary cookies may prevent you from logging in or using core Platform features. Disabling functional or analytics cookies will not affect your ability to play but may reduce the personalization of your experience.
Ice77 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, and compliance obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any identifiable individual. Anonymized aggregated data may be retained indefinitely for statistical and business intelligence purposes.
Ice77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security architecture includes:
Ice77 respects your rights over your personal data. Regardless of your location, you are entitled to exercise the following rights in relation to the personal data ice77 holds about you:
To exercise any of the above rights, please contact our Data Privacy team at [email protected]. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notification.
Note that certain rights are subject to limitations. For example, the right to erasure does not apply to data that ice77 is legally required to retain under anti-money-laundering or financial record-keeping regulations. Where we are unable to fulfill a request in full, we will explain the reasons clearly.
The ice77 Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the Account registration and KYC process.
If ice77 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated Account, delete the personal data in question (subject to any legal hold requirements), and return any deposited funds in accordance with applicable procedures.
The ice77 Platform may display references to or integrate with third-party services — such as licensed game studios, sports data providers, and payment processors — in the course of delivering our services. Ice77 is not responsible for the privacy practices of any third-party entity that is not acting as a data processor on our behalf.
If you interact directly with a third-party service or visit a third-party website that is referenced in connection with ice77, you do so at your own risk and under the terms of that third party's own privacy policy. We strongly recommend reviewing the privacy policies of any third-party services you use in connection with your gaming activity.
Ice77 operates as an internationally licensed platform. As a result, your personal data may be transferred to, stored in, or processed in jurisdictions outside Indonesia, including countries where our cloud infrastructure, KYC verification providers, or game studio partners are based. These jurisdictions may have different data protection laws than those applicable in Indonesia.
Where personal data is transferred internationally, ice77 ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses, adequacy decisions, or binding corporate rules, depending on the nature of the transfer and the jurisdiction involved.
By using the ice77 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia as described in this section. If you have questions about the safeguards in place for any specific international transfer, please contact us at [email protected].
Ice77 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes to this Policy — meaning changes that meaningfully affect how we collect, use, or share your personal data — we will notify you through one or more of the following methods:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you must discontinue use of the Platform and contact us to request Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ice77 handles your personal data, please do not hesitate to reach out to our Data Privacy team. We are committed to responding promptly and transparently to all privacy-related inquiries.
| Contact Channel | Details |
|---|---|
| [email protected] — for all privacy requests, data subject access requests, and formal complaints. Please include "Privacy Request" in the subject line. | |
| +62 811 0000 7777 — available 24/7 (WIB) for general inquiries. For formal data subject requests, email is preferred to ensure a complete written record. | |
| Live Chat | Available directly on the ice77 Platform, 24 hours a day, 7 days a week, staffed by native Indonesian-speaking support agents (WIB). |
| Response Time | We acknowledge all privacy inquiries within 5 business days and aim to provide a full response within 30 calendar days of receipt. |
Ice77 takes all privacy concerns seriously. If you are not satisfied with our response to your inquiry or complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
Six core commitments that define our approach to data privacy and security on the ice77 Platform.
All data exchanged between your device and ice77 is protected by 256-bit TLS/SSL encryption — the same standard used by Indonesia's largest banks including BCA and Mandiri.
Ice77 enforces rigorous identity and age verification to ensure that every Player is who they say they are and is at least 21 years of age before any real-money activity is permitted.
Ice77 will never sell, rent, or trade your personal data to third parties for advertising or commercial profiling. Your data exists solely to deliver and improve our Platform services.
You retain the right to access, correct, delete, and export your personal data at any time. Submit a request to [email protected] and our team will respond within 5 business days.
Ice77 retains your personal data only for as long as legally required or operationally necessary — and deletes or anonymizes it securely once the applicable retention period expires.
Our dedicated customer support team — staffed around the clock (WIB) with native Indonesian-speaking agents — is always on hand to answer your privacy questions or escalate formal data requests.
Now that you know how ice77 protects your data, explore everything our Platform has to offer — from live sports betting and premium slots to live casino tables and traditional card games. Adults only (21+). Play responsibly.